Please rest assured that your transactions will be 100% safe as we use a secure server which encrypts transaction details to protect your information. When in the shopping area of the site, you will see a padlock symbol next to the our web address, indicating it is a secure area. Childsplay has succeeded in building a trustworthy and reputable company for over 20 years.
All prices and charges are in Great British Pounds (GBP), or in a currency of you choice available from the currency dropdown (this can be found at the top left hand side of the site), For all currencies not listed your payment will be processed in GBP, and the currency conversion rate will be set by your bank. Prices shown are actual prices for our products and shipping rates, there are no additional charges added to your order from Childsplay Clothing.
All orders are subject to credit clearance, address verification and complete fraud prevention checks before being dispatched. In the event that there are any problems with your payment your order will be held and we will contact you immediately.
Though we make an active effort to ensure the stock status on all items is up to date, there may be discrepancies in actual stock levels. Should any items from your order be unavailable, you will be notified immediately with alternative options. We will usually be able to offer you the next size up or down, a different colour or your choice of any other product from our collections. Once your order has been agreed, we will dispatch your order.
Childsplay Clothing will automatically pay any customs duties or taxes to selected countries so your parcel will be delivered to you without any additional charges or delay. The amount you pay at checkout is the final amount for your order. Delivery Duty Paid (DDP) services are marked on the chart in the Delivery page (use this link: http://www.childsplayclothing.co.uk/delivery) and the options at checkout will be marked "IMPORT DUTY PAID". Please select this delivery option to take advantage of this service.
For all other countries/services, once your parcel arrives in your country it may be liable to Customs Duty and Tax. If this is the case your parcel will be held at your local Customs office until this is paid. If charges are not paid your parcel may be destroyed or returned to us. Unfortunately as we do not have control over these charges, ANY costs incurred by Childsplay Clothing Ltd as a result of unpaid Duty Charges AND loss in value of merchandise will be DEDUCTED plus a Re-stocking and Handling Fee equal to 30% of the order value will be CHARGED before any refund is issued. Please check with your local postal service if you are unsure about customs charges in your country.